Like pulling teeth.

Yay!  My first blog comment.  Who cares if it's from my little sister?

Just to follow up on yesterday's topic:

Today, I called the central scheduling to confirm an appointment for one of my patients.  All I wanted was the name of the doctor and the time/date of the visit.  It was like pulling teeth.

Me:  Hi, I'm taking care of Mr. Whatsit, he already has an appointment scheduled at the family heath center, but he doesn't remember the date or who it's with.  Can you give me that information?

*I provide all the information so the lady can look up my patient on the system*

Confused Lady:  Hm, I found the appointment.  It's Wednesday at 2pm.  But I can't see the doctor's name.

Me:  You can't see the doctor's name?  Do you mean that the appointment isn't with a doctor?

Confused Lady:  No, it's with a doctor, I just can't see all of his name.  I just see the first three letters.

Me:  You don't know which doctor's last name starts with those three letters?  How do you let patients know what doctor they have for their appointments?

Confused Lady:  The letters are D-A-V.  Does that help?

Me:  (trying to be helpful but also a little facetious) Can you try clicking on it or something?

The conversation went downhill from there.